Refund policy for our classes, software, and manuals.

Our Excel Class Refund Policy

Attendee Cannot Attend

• A refund will be issued if more than two weeks’ notice is given.
• If under two weeks' or rescheduling, please see next section.

Attendee Must Reschedule Training

•  The following rules apply to both public and virtual courses:
  • If more than two weeks’ notice is given, EMAGENIT will place you in a new class as a new student.
  • If under two weeks' notice, EMAGENIT will place you in the next available class that is running which can be either public or online.
• There is no charge to reschedule, however, please contact us right away if you do need to reschedule your class as the above rules apply.

EMAGENIT Needs to Reschedule Training

• If circumstances beyond our control,  we would notify the attendee and arrange to either have the class moved to the next scheduled time or we would run a special class to accommodate our attendees schedule at their convenience.
• If there is an instructor emergency, we will issue a refund or follow the procedure just discussed.

Our Excel Add-In and Manual Refund Policy

Excel Add-Ins

• Since the software is a downloaded product, EMAGENIT will issue credit towards any one of our products including training.

Manuals

• Since the manual is a downloaded product, EMAGENIT will issue credit towards any one of our products including training.